Posted by: Georgia Kennedy

Smiley Monroe has been monitoring the COVID-19 (coronavirus) pandemic closely for the past week and we are continuing to track the situation daily. With the virus now established in the UK, we are intensifying our response. We have been taking a number of protective measures over and above the official Government guidelines in the best interests of our team, our customers and our stakeholders, as outlined below. This may change as new information becomes available.

We are committed to safeguarding the welfare and safety of all our staff, customers, suppliers, stakeholders and the wider community from the spread of the disease, and we have a responsibility to do our best to help the most vulnerable in society.

With facilities in Northern Ireland, India and the US, working remotely is something Smiley Monroe has become accustomed to as a company, and we are well equipped to deal with the situation.

Following the most recent UK Government guidance on March 16th, we want to update you about how Smiley Monroe is responding to these developments and the steps we are taking to help mitigate the impact of COVID-19:

• All business air travel suspended indefinitely
• All event attendance suspended indefinitely
• All customer/supplier visits put on hold
• All face-to-face meetings will be conducted remotely via phone or video call
• All support staff not working in operations will work from home for a minimum of the next 14 days
• Restrictions are in place to avoid contact during deliveries and collections on-site and off-site
• Head Office landline calls will be diverted to the appropriate team member working remotely

Our senior leadership Response Team has a business continuity plan (BCP) in place and we have invested heavily in our people, processes, and systems, so we have the technology infrastructure for our staff to work remotely – accessing systems, files, enquiries and communications.

Our staff are also instructed that if they have symptoms of coronavirus (fever, a new cough, sore throat) or if they have been in contact with anyone else who has symptoms, or if they have recently returned from any foreign travel, then they should stay at home. The same has also been communicated to those who are considered to be at high risk, or have family members at risk or with symptoms.

By taking these steps we hope to ensure we are able to continue to deliver high standards of support and customer service.

If we can help address any concerns or queries, please get in touch with your usual day to day point of contact or account manager to discuss the best approach and discuss a contingency plan, if necessary. In the event that your usual contact becomes ill, you will receive further communication from us that will direct you to a colleague who will be ready to assist you.

We will keep you updated as the situation continues to develop at pace, but in the meantime, please stay safe and healthy and ensure you follow the advice on the Gov.uk website to help mitigate the risks of contracting COVID-19 and preventing further spread.

Smiley Monroe would like to reassure you that the challenge presented by COVID-19 is a core focus for our senior leadership Response Team, which is assessing the implications it has on our business and our customers on a daily basis. We appreciate the efforts of our dedicated team and the valued cooperation of our partners in facing up to this unprecedented challenge.

Vaughan Monroe

Managing Director

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