About the role
As an Account Manager, you will oversee the ongoing management of our current customer relationships, ensuring customer satisfaction and loyalty. Your role is essential in serving as a trusted partner to our customers, facilitating seamless communication, and collaborating with internal teams to meet and exceed expectations.
Why work for Smiley Monroe:
We’re the world’s biggest producer of ‘endless’ conveyor belts, with locations in Northern Ireland, India and USA; trusted by manufacturers of materials processing equipment in sectors spanning quarrying, construction & demolition, recycling & waste management, washing systems and road construction.
Our industry is exciting, dynamic and fast-paced. We work hard but like to have fun too. Continuous improvement is at the core of our culture and our values are unique: we’re passionate about having a safe place to work, we’re determined to succeed and our vision is to be number one in our belt conveying world by focusing on being close to our customers and problem solving.
If this sounds like you, email your CV to iwant2work@smileymonroe.com. Closing date for applications is Friday 31 January 2025.
Key Responsibilities
- Customer Relationship Management: Serve as the main point of contact for a portfolio of existing customers, fostering strong, lasting relationships.
- Brand Awareness: Build brand visibility by leveraging social media channels and attending trade shows to represent the company and engage with customers.
- Technical Expertise: Proactively develop technical knowledge of our products to discuss specifications with customers and offer tailored solutions to their challenges.
- Account Maintenance: Proactively monitor and address customer needs, ensuring they have the support and resources required to optimise their operations.
- Problem Solving: Act as a problem solver for customers, addressing any issues with urgency and co-ordinating with internal teams for resolution.
- Customer Advocacy: Represent the voice of the customer internally, advocating for their needs and ensuring their expectations are met.
- Onboarding: Work closely with the business development team to manage the onboarding process for new customers, ensuring a seamless and positive experience.
- Order and Delivery Coordination: Oversee the smooth generation of quotations, processing of orders, deliveries, and follow-ups to ensure customers receive products on time and as promised.
- Reporting and Feedback: Regularly report on account performance, trend analysis, forecast analysis, and customer feedback.
- Continuous Improvement: Identify opportunities to enhance customer satisfaction and loyalty by improving processes and communication.
Essential
- Minimum of 1 years’ experience working in account management, customer service, or a related role, ideally within manufacturing or industrial sectors.
- Strong relationship building and interpersonal skills, with a customer first approach.
- A natural problem solver with a result orientated mindset.
- A high degree of accuracy and attention to detail.
- A proactive and collaborative approach to work.
- Experience using Microsoft Office Software including Excel, Outlook and Word.
Desireable
- Educated to degree level in Engineering.
- Experience using CRM and ERP software.